Privacy Policy
Last Updated: 17 Oct 2025
Welcome to Chat Sync Solutions (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including WhatsApp Automation, Official API Chatbots, CRM Integrations (e.g., Zoho, Zapier), and custom webhooks.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms, please do not access the website or use our services.
1. INFORMATION WE COLLECT
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business details, and billing information.
- Account Information: Login credentials, authentication tokens, and account preferences.
- Usage Data: IP address, browser type, device information, pages visited, and access times.
- Integration Data: Information obtained from connected third-party apps (e.g., Zoho, Zapier) as authorized by you.
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To provide, operate, and maintain our services.
- To create and manage your account.
- To improve and personalize user experience.
- To send administrative and promotional communications.
- To ensure compliance with applicable laws and prevent fraudulent or unauthorized activity.
3. DATA SHARING AND DISCLOSURE
We do not sell or rent your personal data. However, we may share data with:
- Service Providers: Vendors who assist in hosting, analytics, payments, and communication services.
- Legal Requirements: Authorities or law enforcement if required by law or to protect our legal rights.
- Integrations: Third-party platforms (e.g., Zoho, Zapier, WhatsApp API) only with your explicit consent.
4. DATA SECURITY
We implement appropriate technical and organizational measures to secure your data from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure.
5. DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for data processing.
- Request data portability.
You can exercise these rights by contacting us at support@chatsyncsolutions.com.
7. COOKIES
Our website may use cookies to improve functionality and user experience. You can manage cookie settings through your browser preferences.
8. THIRD-PARTY LINKS
Our website may contain links to third-party services. We are not responsible for the privacy practices or content of those websites.
9. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a new “Last Updated” date.
10. CONTACT US
If you have questions about this Privacy Policy, contact us at: